Shaller Consulting Group

Shaller Consulting Group is a health care policy analysis and management consulting practice based in Stillwater, Minnesota, specializing in the design, implementation, and evaluation of patient experience of care measurement, reporting, and improvement programs at the national and community level.
 
Shaller Consulting Group led technical assistance to the AF4Q Alliances related to the measurement, reporting, and improvement of ambulatory patient experience of care measures such as Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), as well as strategies related to patient and family engagement.

Leads: 

Dale Shaller, MPA
Carla Zema, PhD
Lise Rybowksi, MBA

Products: 
The Evolving Landscape for the CAHPS Clinician & Group Survey: Understanding and Navigating Multiple Surveying Requirements
Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide
Patient Experience of Care: Inventory of Improvement Resources
Developing a Public Report for the CAHPS Clinician & Group Survey: A Decision Guide
Leveraging Existing Patient Survey Efforts: A Decision Guide
The Benefits of CAHPS
Forces Driving Implementation of the CAHPS Clinician & Group Survey
Improving Patient Experience in the Inpatient Setting: A Case Study of Three Hospitals
Measuring Patient Experience
Patient Experience of Care Glossary
A Tale of Three Practices: How Medical Groups are Improving the Patient Experience
Leverage Existing Efforts or Use a Centralized Approach? Two Strategies for Community-Wide Implementation of the CAHPS Clinician & Group Survey